Error: Please enable cookies to log in to MyChart.

MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?
Providence Medical Foundation
When did Providence Medical Foundation in Orange County and High Desert (OCHD) upgrade to MyChart?
When did Providence Medical Foundation in Northern California (NCA) upgrade to MyChart?
How will this affect my care at Providence Medical Group?
I had proxy access for my child at Providence Medical Foundation, how do I get proxy access on MyChart?
I have a bill from Providence Medical Foundation, but when I sign in to MyChart, my balance is zero. What happened?
Grace Clinic
When did Grace upgrade to MyChart?
How will this affect my care at Grace?
I had proxy access for my child at Grace, how do I get proxy access on MyChart?
I have a bill from Grace, but when I sign in to MyChart, my balance is zero. What happened?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.
Return to Top

Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

Return to Top

How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

Return to Top

Who do I contact if I have further questions?

You may call our MyChart Patient Support Line at 1-833-395-2035. If billing questions, refer to the billing customer services listing from the account summary page after login.

Return to Top

When can I see my test results in MyChart?

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-12 days.

Return to Top

Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

Return to Top

If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

Return to Top

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Return to Top

Can I view a family member's health record in MyChart?

Yes you can. This is called Proxy access and allows the person granted proxy access the ability to log into their personal MyChart account, and then connect to information regarding their family member. Adult patients must sign a Proxy Consent Form granting proxy access to another. If you are interested in granting proxy access, ask your clinic during your next office visit.

Return to Top

Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Return to Top

Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

Return to Top

I forgot my password. What should I do?

You may contact our MyChart Patient Support Line at 1-833-395-2035 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

Return to Top

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact your clinic or the MyChart Patient Support Line at 1-833-395-2035.  You may also use our automated online registration process to register without an activation code by answering a few questions about yourself.

Return to Top

Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

Return to Top

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

Return to Top

What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart. If you would like additional information, please contact your healthcare organization.

Return to Top

I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

Return to Top

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

Return to Top

My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, call our MyChart Patient Support Line at 1-833-395-2035.

Return to Top

When did Providence Medical Foundation in Orange County and High Desert (OCHD) upgrade to MyChart?

In May 2021, the following medical groups upgraded to Epic’s electronic medical record and patient portal, MyChart.

  • Mission Heritage Medical Group
  • St. Joseph Heritage Medical Group
  • St. Jude Heritage Medical Group
  • St. Mary Heritage Medical Group
Return to Top

When did Providence Medical Foundation in Northern California (NCA) upgrade to MyChart?

In September 2021, Providence Medical Foundation in Northern California upgraded to Epic’s electronic medical record and patient portal, MyChart.

Return to Top

How will this affect my care at Providence Medical Group?

You’ll continue to get the same excellent care from the same providers. MyChart is replacing FollowMyHealth as the new patient portal to access your medical records.
We appreciate your patience and understanding as we adjust to the new system.

Return to Top

I had proxy access for my child at Providence Medical Foundation, how do I get proxy access on MyChart?

We’ll need to see you in person to connect your child’s record. Please ask the registration desk for help at your next appointment.

Return to Top

I have a bill from Providence Medical Foundation, but when I sign in to MyChart, my balance is zero. What happened?

For OCHD patients:
MyChart will show your bills for care received after May 15, 2021, only. To pay bills for care received prior to May 15, 2021, please follow the instructions on your bill.

For NCA patients:
MyChart will show your bills for care received after September 18, 2021, only. To pay bills for care received prior to September 18, 2021, please follow the instructions on your bill.

Return to Top

When did Grace upgrade to MyChart?

In December of 2020, Grace Clinic and Covenant Health Grace Surgical Hospital upgraded to Epic’s electronic medical record and patient portal, MyChart.

Return to Top

How will this affect my care at Grace?

You’ll continue to get the same excellent care at the best value. This upgrade means that your records with Grace will be in one place, giving you access to all of your care in one place. Your providers at Grace will also be able to see the same information, giving them a complete picture of your health. We appreciate your patience and understanding as we learn the new system.

Return to Top

I had proxy access for my child at Grace, how do I get proxy access on MyChart?

We need to see you in person to connect your child’s record. Ask the registration desk for help at your next appointment.

Return to Top

I have a bill from Grace, but when I sign in to MyChart, my balance is zero. What happened?

MyChart will have your bills for care received after December 5, 2020. To pay bills for care received prior to December 5, 2020, please visit the Grace Portal.

Return to Top